The "Face of IT" initiative was one of the first projects designed to establish a meaningful digital presence for the IT department using Microsoft SharePoint. The goal was to humanize IT, increase internal visibility, and streamline service interactions by creating a centralized and approachable SharePoint site.
Built as both a functional team portal and a pilot template for broader organizational use, the platform included individual bios and photos, team-specific pages, and integrated tools for handling outages and ticket submissions. At the time, ticket generation relied heavily on manual email-based workflows, often leading to routing errors and priority mismatches. The new platform introduced a more intuitive way for employees to submit requests, improving both accuracy and responsiveness.
Over time, the site served as a template for other departments across OBE, demonstrating SharePoint’s utility as both an intranet tool and a catalyst for interdepartmental connection.
Lead Designer & SharePoint Site Builder
As the lead designer and builder of the “Face of IT” SharePoint site, I was responsible for shaping both the structure and intent behind one of OBE’s first departmental intranet platforms. I worked closely with team leads across the IT department to gather information, coordinate bios and team photos, and design pages that reflected the personalities and responsibilities of the individuals behind the systems our company relied on daily.
A major goal of the project was to reduce confusion around internal support processes. To that end, I created an intake system that replaced our unreliable email-based ticketing workflow, which had frequently resulted in misrouted tickets and delays in issue resolution. By building a more intuitive submission process into SharePoint, we improved routing accuracy and ensured better prioritization from the outset.
In addition to centralizing team information and improving communication during service outages, the site became a living example of how SharePoint could be used across the business. While we weren’t directly involved in other teams’ projects, our implementation served as a template that was eventually adopted by several departments across the company. Along the way, I fielded occasional questions and provided support for replicating some of our more advanced features.
This project blended technical execution with a focus on culture and connection. It offered a chance to showcase the human side of IT and gave each team member a space for professional self-expression, an uncommon, but deeply valuable, contribution to internal collaboration.
• User Experience Design (UX)
Focused on internal user needs to make IT more accessible and approachable through visual and narrative elements.
• Intranet & Knowledge Portal Strategy
Created a scalable SharePoint framework that became a model for department-wide intranet usage.
• Process Improvement & Ticketing Optimization
Introduced a structured alternative to email-based ticket submissions, improving routing and urgency tagging.
• Internal Brand Building
Fostered a stronger connection between IT and the rest of the organization by giving team members a public-facing identity.
• Cross-Team Communication
Helped unify messaging and workflows across IT teams and supported other departments in SharePoint adoption.